Retail General Manager

Job description Are you an experienced retail leader ready to take on a bigger challenge? If so, this could be the opportunity for you. The Role Permanent, 35 hours a week. Scope's Northampton shop, 55-57 Abington Street, Northampton, NN1 2AW Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT 12 November 2026. We're looking for a Retail General Manager to lead one of Scope's large-format retail stores in Northampton. This is an opportunity to take the lead in a fast-paced, high-volume environment that brings together retail, ecommerce, warehouse operations and community engagement, all while making a real difference for disabled people and their families.

You'll have the autonomy to lead a complex retail business, develop commercial strategies, inspire large teams of colleagues and volunteers, and drive income growth across multiple sales channels including in-store trading, eBay and other online platforms.

As Retail General Manager, you'll be accountable for delivering the shop's full commercial potential while creating an outstanding customer and donor experience. In this role

you will

Lead, motivate and develop a large and diverse team of paid colleagues and volunteers. Deliver sales, profit and growth targets across a range of income streams. Drive performance across shop-floor trading, ecommerce, Gift Aid, donated stock, corporate stock and new goods.

Expand online sales opportunities through platforms such as eBay and other digital channels. Oversee stock-processing and distribution operations to maximise productivity and value. Create a welcoming, inclusive and engaging environment for customers and donors.

Build strong partnerships with local businesses, community groups and supporters to increase engagement and stock generation. Use commercial insight, performance data and KPIs to identify opportunities and improve results.

Maintain high standards of visual merchandising, stock management, operational efficiency and customer service. Take overall accountabi...

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