Store Operations Manager

The Role Permanent, 35 hours a week. Scope's Andover shop - Chantry Centre, Unit 44-50 Chantry Street, Andover,SP10 1RL Please note that successful candidates will be subject to an enhanced DBS check. We welcome all applications by 11:59pm GMT on Wednesday 11 November 2026.

As Store Operations Manager of Scope Andover's shop you'll have the opportunity to make the shop your own, bringing creativity, energy and commercial thinking to the role. No two days will be the same. You'll be at the heart of the local community, leading and motivating a team of colleagues and volunteers to create a welcoming and inclusive place for everyone who shops, works or volunteers with us.

Using your leadership and commercial skills, you'll drive sales, make the most of donated stock and identify opportunities to grow the shop's income. Most importantly, the money you help raise will support Scope's work to create an equal future with disabled people. In this role

you will

Lead the day-to-day running of the shop, taking a hands-on approach and making sure it is safe, welcoming and commercially successful. Drive sales and continually look for opportunities to improve performance and maximise income Manage stock effectively, from generating donations and processing stock through to pricing, merchandising and maintaining strong shop-floor standards.

Identify suitable stock for online selling and support listings across our online selling platforms. Recruit, lead, motivate and develop a strong team of colleagues and volunteers. Create an inclusive environment where disabled customers, colleagues and volunteers feel welcome and supported.

Deliver excellent customer service and inspire your team to do the same. Build relationships within the local community to promote the shop, encourage donations and raise awareness of Scope. Manage day-to-day administration, financial processes, health and safety and safeguarding responsibilities.

Work collaboratively with the wider Retail team and provide support to other local Scope sho...

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