Security Concierge

Security Concierge – Residential Apartments Location: Birkenhead, Merseyside Salary: £15.00 per hour Hours: Monday–Friday, 5 hours per day (25 hours per week) Working Pattern: Flexible start and finish times Contract: Permanent, Part-Time SIA Licence: Desirable but not essential The Opportunity We're recruiting for a professional and reliable Security Concierge to join a luxury residential apartment development in Birkenhead.

As the first point of contact for residents and visitors, you'll be responsible for delivering excellent customer service while maintaining a safe, secure and welcoming environment. Previous experience in security, concierge, hospitality or customer service would be advantageous, although an SIA licence is not essential.

Key responsibilities include

* Providing a professional and welcoming first point of contact for residents, guests and visitors. * Delivering exceptional customer service and maintaining the high standards expected within a luxury residential environment. * Monitoring access to the building and ensuring only authorised individuals enter the premises. * Maintaining a professional and attentive presence throughout the development. * Assisting residents with general enquiries and responding to requests in a friendly and efficient manner. * Managing visitor access and coordinating deliveries, parcels and collections. * Conducting routine checks of communal areas to help maintain a safe and secure environment. * Responding professionally to incidents, concerns or emergencies, escalating issues where appropriate.

About You We're looking for a friendly, approachable and professional individual who understands the importance of delivering an excellent resident experience. The ideal candidate will have: * Excellent communication and interpersonal skills. * A professional appearance and a friendly, welcoming manner. * Strong customer service skills and a genuine willingness to help others. * The ability to remain calm and professional when dealing with challenging situations. * A reliable, punctual and flexible approach to work. * Good organisational skills and the ability to manage multiple responsibilities. * Confidence working independently and as part of a wider team. * A proactive approach to maintaining a safe, secure and welcoming environment. Desirable but not

essential

• A valid SIA licence.
• Previous experience in a security, concierge or front-of-house position.
• Experience working within residential developments, hotels, serviced apartments or hospitality.
• Previous experience dealing with residents, visitors or high-end clientele. Salary & Working Hour...

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