Senior Administrator

Senior Administrator - Customer Service & Operations Location: Chesterfield Contract: Fixed-term contract - 8-9 months Hours: Monday to Friday, 8:00am-5:00pm (40 hours per week, with one-hour unpaid lunch break) The Opportunity We are looking for an experienced and proactive Senior Administrator to join a busy and growing operational team.

This is a varied role combining senior administrative support, customer service and operational coordination. You will play an important part in ensuring the smooth day-to-day running of the department, acting as a key point of contact for internal teams, customers and external partners.

You will be responsible for managing administrative processes, monitoring outstanding work, maintaining accurate records and ensuring queries and requests are dealt with promptly and professionally. The ideal candidate will be highly organised, confident communicating with people at all levels and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities Senior Administrative Support - Provide comprehensive administrative support to the wider operational team, ensuring daily activities run smoothly and efficiently. Customer Service - Act as a key point of contact for customers and external partners, handling queries, providing updates and resolving issues in a professional and timely manner.

Communication & Coordination - Liaise with internal departments and external contacts to ensure information is shared effectively and tasks are progressed. Reporting & Data Management - Maintain and update spreadsheets, databases and daily reports, ensuring information is accurate and up to date.

Workload Monitoring - Track outstanding tasks, identify delays and follow up with relevant teams to ensure deadlines and agreed service levels are met. Scheduling & Organisation - Coordinate bookings, appointments and schedules, ensuring activities are planned and completed within required timescales.

Query & Issue Resolution - Investigate outstanding queries, identify potential problems and escalate where necessary. Invoice & Document Checking - Assist with checking invoices, processing documentation and ensuring records are accurate.

Process Improvement - Identify opportunities to improve administrative processes and customer service delivery. About You We are looking for someone who: Has previous experience in a senior administration, customer service or operations support role.

Has excellent communication and customer service skills, both written and verbal. Is confident dealing with customers, suppliers and internal stakeholders. Has strong organisational skills and excellent attention to detail.

Is confident using Microsoft Office, particularly Excel, Outlook and Word. Can manage a busy workload and prioritise competing demands. Is proactive, takes ownership of tasks and follows things through to completion...

Report this job