Senior Contract Manager

• Manage the day-to-day delivery of cleaning services across multiple client sites, ensuring consistently high standards of service delivery.
• Lead, train, motivate, and support cleaning teams to achieve operational excellence and client satisfaction.
• Conduct routine site inspections, quality audits, and compliance checks to ensure contractual obligations are met.
• Develop and maintain cleaning schedules, staffing rotas, and workforce plans to meet service requirements efficiently.
• Manage time and attendance systems, monitoring employee attendance, absence, overtime, and labour utilisation to ensure effective deployment of resources.
• Review and approve T&A, ensuring payroll information is accurate, submitted on time, and aligned with company procedures.
• Monitor payroll budgets and labour spend across contracts, identifying variances and implementing corrective actions to maintain profitability.
• Manage contract budgets, cost control, and resource allocation to achieve financial targets while maintaining service quality.
• Produce and analyse regular performance, payroll, attendance, and financial reports to support operational and commercial decision-making.
• Act as the primary client contact, building strong relationships and ensuring high levels of customer satisfaction and retention.
• Monitor performance against KPIs, service level agreements, and contractual obligations, implementing improvement plans where required.
• Ensure full compliance with health & safety legislation, company policies, and industry best practice.
• Maintain accurate operational records, audit documentation, and compliance reports.
• Control stock levels of cleaning materials, consumables, and equipment, ensuring cost-effective purchasing and inventory management.
• Oversee recruitment, onboarding, training, development, and performance management of cleaning staff.
• Identify and implement opportunities to improve service delivery, productivity, and operational efficiency.
• Coordinate specialist cleaning activities and manage subcontractors where required.
• Respond promptly and effectively to urgent cleaning requests, incidents, and operational issues.
• Ensure all staff are trained and competent in the safe use of chemicals, cleaning equipment, machinery, and PPE.

Business Development & Commercial Responsibilities

• Drive organic growth by identifying opportunities to expand cleaning services within existing contracts and client portfolios.
• Develop and maintain strong relationships with clients, managing agents, and stakeholders to identify new business opportunities.
• Promote the full range of PSS Cleaning Services, including specialist cleaning, periodic works, and additional value-added services.
• Conduct regular contract review meetings, presenting service enhancements and proposals for additional works.
• Prepare quotations, costings, and service proposals for ad-hoc, project, and additional service opportunities.
• Support tender submissions, presentations, and contract renewal processes to secure new and retained business.
• Work closely with senior leadership to convert sales opportunities and achieve revenue and profit growth targets.
• Identify cross-selling and upselling opportunities that enhance client service while increasing contract value.
• Monitor market trends, competitor activity, and client feedback to identify opportunities for service innovation and expansion.
• Contribute to client retention strategies by delivering exceptional service and maintaining strong commercial relationships.

Support the achievement of regional business objectives through proactive networking and business development activities

Operations in: Liverpool-Manchester-Leeds Corridor

TBC

Hours

TBC

Online GP Service (Full time Employees); Employee Assistance Program; Volunteering Day(s); Recognition Awards.

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