Service Advisor

Service Advisor Location: Epsom Salary: £32,000 Basic + Bonus | £40,000 OTE Hours: Monday-Friday, 8:00am-6:00pm, with a 1-hour lunch break Saturday: 1 in 4 Saturday mornings Job Type: Full-Time, Permanent Experienced Service Advisor - £40,000 OTE | Excellent Benefits | Career Development Are you an experienced Service Advisor looking for your next opportunity with a well-established, family-run automotive business that genuinely values its people?

We're recruiting for an experienced, customer-focused Service Advisor to join a professional and busy aftersales team in Epsom. Offering a £32,000 basic salary plus bonus, with the potential to earn £40,000 OTE, this is an excellent opportunity for someone who enjoys delivering outstanding customer service and wants to develop their career within a supportive dealership environment.

You'll be the main point of contact for customers throughout their vehicle's service and repair journey, working closely with technicians and workshop colleagues to ensure an efficient operation and an excellent customer experience.

The business has a strong family-focused culture, with a commitment to staff development, ongoing training and rewarding its employees. What's on Offer?

• £32,000 basic salary plus performance-related bonus
• £40,000 OTE achievable when performance targets are met
• 22 days' annual holiday
• Your birthday off
• 1 in 4 Saturday mornings
• Cycle to Work scheme
• Discounted labour on your own vehicle
• Exclusive discounts on new and used vehicles
• Discounts on servicing, parts and accessories
• Employee referral reward scheme
• Company pension scheme
• Life assurance for eligible pension scheme members
• 24/7 employee support covering wellbeing, mental health, legal and financial guidance
• Occupational health services
• Long-service rewards and additional holiday entitlement with service
• Ongoing training and manufacturer accreditation

Genuine opportunities for career development and progression The Role As an Experienced Service Advisor, you'll play a key role in delivering an excellent customer experience while ensuring the smooth running of the aftersales department.

Your responsibilities will include

• Welcoming customers and managing service, maintenance and repair enquiries both face-to-face and over the telephone
• Booking vehicles into the workshop and managing appointments effectively
• Preparing job cards and accurately recording customer concerns and vehicle requirements
• Liaising with technicians and workshop control to coordinate jobs and monitor repair progress
• Keeping customers informed throughout the repair process and managing expectations
• Explaining completed work,...

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