Service Advisor

Our client, Marshall Audi Wimbledon, is seeking an experienced and customer-focused Service Advisor to join its busy aftersales team. This Service Advisor opportunity offers an excellent chance to develop your career within a professional franchised dealership that values customer satisfaction and colleague development.

Benefits Basic salary of £35,431 OTE of up to £43,750 Uncapped bonus potential 25 days' annual leave plus bank holidays, increasing with length of service Life assurance and pension scheme Exclusive shopping and lifestyle benefits Discounts on vehicle servicing, car purchases and related products Ongoing training and career development opportunities Supportive and professional working environment Full-time position of 45 hours per week, including Saturday mornings on a rota basisDuties Welcome customers professionally and act as the main point of contact throughout the service process Interpret customer concerns and liaise effectively with vehicle technicians Schedule service and repair appointments as the Service Advisor Explain recommended work, costs and estimated completion times clearly Keep customers updated on vehicle progress from booking through to collection Prepare accurate estimates, invoices and supporting administration Handle customer enquiries, complaints and requests professionally Promote service plans, warranties and additional aftersales products Complete proactive follow-up activity to encourage customer retention Maintain accurate records using dealership management systemsRequirements: Previous experience working as a Service Advisor within a franchised or main dealer environment Strong customer service and communication skills Ability to explain technical information clearly Excellent organisation and time management skills Professional approach with strong attention to detail Ability to manage multiple tasks in a busy aftersales environment Confident IT and administration skills Valid UK driving licence Willingness to travel within Wimbledon, Battersea and Croydon when requiredThe successful Service Advisor will bring a proactive approach, strong administration skills and a commitment to delivering a first-class customer experience.

Contact Darwin Manship, Automotive Recruitment Specialist at Perfect Placement covering Wimbledon and Greater London, today to discover more about this fantastic Service Advisor opportunity. Perfect Placement are the UK's Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today...

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