Service Advisor

A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team. You'll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.

Location: Gloucester Salary: £30,000 £34,000 per annum Working hours: 42.5 hours per week Monday to Friday: 07:00 15:30 Alternate Saturdays: 07:00 12:00You'll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services.

Key Responsibilities of a Service Advisor Deliver excellent client service and maintain all-round satisfaction Manage workshop bookings and scheduling Keep customers updated on vehicle repairs and progress Ensure workshop capacity is effectively utilised Provide accurate quotations and cost estimates Produce job cards, invoices, and related paperwork Explain completed work and identify additional sales opportunities Process warranty work in line with manufacturer guidelines Accurately record repair requirements Liaise with the Parts Department to ensure parts availability What We're Looking for in a Service Advisor Previous administration or office-based experience Strong communication and organisational skills Kerridge system knowledge desirable Ability to work in a busy, fast-paced environmentBenefits from the role of Service Advisor Birthday day off 23 day's annual leave plus bank holidays Life assurance (4x salary) Company pension scheme Enhanced maternity and paternity policies Employee Assistance Programme and well-being support Training, mentoring, and development opportunities Annual appraisals and career progression Employee recognition and reward programmes Length of employment awards and increased holiday entitlement Branded uniformIf you're passionate about customer satisfaction and want to develop your career within a successful automotive business as a Service Advisor, we'd love to hear from you.

Erin Lord is overseeing this role on behalf on E3's Recruitment client and can provide more information after a successful application, or you can contact our office for support...

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