Service Advisor

Service Advisor Franchised Motor Dealership Castleford 42.5 Hours per Week Mon-Fri 8am-5.30pm 1 in 4 Saturdays 8am til 1pm - Paid as overtime Salary from £29,879 DOE + Bonus + Excellent Benefits Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team.

This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group. You'll be joining a business that genuinely values teamwork, communication and professional development.

Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network. The Role As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.

Key responsibilities include

Managing customer bookings and service enquiries Advising customers on maintenance and repair requirements Upselling additional work where appropriate Maintaining accurate records and handling confidential information Working to deadlines in a busy aftersales environment Delivering exceptional customer service at all times We are looking for someone who can demonstrate: A minimum of 1 year's main dealer Service Advisor experience Excellent communication and interpersonal skills Experience within a customer service or sales environment Drive, commitment and enthusiasm The ability to work as part of a team while taking ownership of customer relationships A proven track record of delivering outstanding customer service Residence within a commutable distance of Carlisle Salary & Bonus Starting salary from £29,879 depending on experience Performance-related bonus scheme Benefits Industry-leading package 33 days annual leave including bank holidays Annual leave purchase and sale scheme Pension scheme and life assurance Vehicle purchase scheme Discounts on service, bodyshop and parts One paid volunteer day per year for a charity of your choice Cycle to Work scheme Access to the Perks at Work discount platform Training & Development Comprehensive training and development programme Residential induction academy Genuine career progression opportunities within a major dealer group Long-term job security and support from an experi...

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