Support Engineer

Overview

In this IT Support Engineer role, you own the internal tech ecosystem and ensure seamless, reliable operations for staff at Palantir. You will troubleshoot deeply, prevent recurrence, and drive improvements that reduce friction across the organization. You’ll support executives and teams during high-visibility events and critical windows, while sharing knowledge to raise team capability. Your work directly impacts how smoothly colleagues work and how Palantir scales its operations. This is a hands-on, proactive role at a fast-paced, mission-driven company.

Responsibilities

• Executive & VIP Support: deliver white-glove IT support to executives and VIP users, aligning with their workflows
• Proactive event readiness: coordinate during patching windows, major rollouts, and high-visibility events to avoid disruption
• Environment Ownership & Office Health: monitor and replace ageing hardware, manage VTC and printer fleets, maintain office environments
• Incident Management & Root Cause Analysis: track issues to resolution and implement preventive solutions
• Systems Administration & Automation: manage Windows and Mac workstations, automate processes, admin O365 Groups and permissions
• Vendor & Product Expertise: evaluate new tools, validate and test before company-wide rollout, stay updated on technologies
• Customer Experience & Relationships: create how-to guides, build stakeholder relationships, mentor junior staff

Key requirements

• 4+ years of desktop or help desk support in a fast-paced environment
• Willingness to participate in on-call rotation and travel up to 30%
• Deep knowledge of Windows and macOS and networking fundamentals
• Hands-on experience with Active Directory, Exchange, and O365 administration (Groups, distribution lists, licensing)
• Experience with AI/LLMs and applying AI to IT workflows
• proactive ownership
• strong communication and relationship-building
• mentoring and knowledge sharing
• Windows and macOS administration
• Networking fundamentals
• O365 administration (Groups, distribution lists, licensing)

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