Team Leader
Teleperformance · Glasgow, Scotland ·
Team Leader - Customer Service Location: Glasgow City Centre. On-site role - this is not a remote/WFH role. Contract: full-time & permanent Hours: 40 hours per week, flexibility required Salary: £29,000
The Role
You will be responsible for leading, coaching, developing and mentoring a team of Customer Service Agents, enabling?them to succeed against qualitative and quantitative targets, whilst ensuring full compliance to all business and client rules and procedures.
The successful candidate will be naturally results orientated with exceptional problem-solving skills. You will be expected to create a focused environment with a motivational culture to enable your team to develop and maximise their full potential. Role O verview Managing a team of Customer Service Speciali...
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