Windows Systems Administrator - L3

Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas.

New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.

To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: The Windows Administrator – L3, is a key member of the Operations team and works closely with other System Administrators, Desktop, Security, and Cyber Security Operations Center teams.

The Senior Windows Administrator is responsible for the design, management, and support of our Windows environments, with a focus on corporate services for Exchange, Active Directory, and desktop management (GPO, SCCM, MDT, MSI re-packaging). Your

responsibilities

Administer corporate Active Directory and Microsoft Exchange environments, act as a SME for other internal and client facing AD & Exchange deploymentsDevelop, implement, and manage desktop management policies related to securing desktops, applying group policies, and deploying softwareUpdate documentation, write new procedures, and detail Exchange and Active Directory configurationsDeliver timely and high quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transferDevelop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deploymentsRespond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issuesEnsure all Windows systems operate with a high service availabilityEnsure that the corporate services adhere to our Business Continuity and Disaster Recovery ProgramsAbout you: Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer supportTechnology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCMAbility to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availabilityAbility to analyze system usage and plan for growth or increases in system capacityAbility to identify and resolve problems affecting systems performance, efficiency, and availability in a timely mannerAbility to assess the need for any system reconfigurations (minor or significant)Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster managementExtensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementationKnowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshootingComfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshootingExperience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and proceduresDemonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environmentComfortable working under pressure in a fast-paced environmentExcellent interpersonal and communication skills in both verbal and written EnglishStrong organization skill and initiativesResourcefulness in problem solving abilitiesKnowledge of IP phone systems would be considered an assetMicrosoft MCSA, A+, or MTA certification would be considered an assetThis role will require a minimum of 3 days in the office per week, During your first 3 months of employment you may be required to be in the office more often for training.

Global Relay is unable to offer visa sponsorship for this position. Candidates must have the right to work in the UK at the time of application. What you can expect: At Global Relay, there's no ceiling to what you can achieve.

It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work.

And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. To learn more about our business, culture, and community involvement, visit .

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