ADMINISTRATOR L3(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job DescriptionLondon- 5 Days a week onsite is mandateMandatory SkillsTechnical SkillsDesktop, Laptop, Printer, and Peripheral SupportWindows 10/11 AdministrationActive Directory & Azure ADMicrosoft 365 AdministrationNetworking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)Hardware Troubleshooting and Break/Fix SupportDevice Imaging, Deployment, and Asset ManagementITSM Tools (ServiceNow, Remedy, Jira, etc.)Remote Support ToolsMobile Device Support (iOS/Android)Basic Server and Infrastructure KnowledgeProfessional SkillsStrong customer service orientationExcellent verbal and written communicationProblem-solving and analytical skillsTime management and prioritizationDocumentation and reportingAbility to work independently in field locationsStakeholder and vendor coordinationPreferred CertificationsITIL FoundationMicrosoft Certifications (M365/Windows/Endpoint)CompTIA A+CompTIA Network+OEM certifications (Dell, HP, Lenovo)Roles & ResponsibilitiesIncident and Request ManagementProvide onsite and remote technical support to end users. Troubleshoot hardware, software, network, and application issues. Resolve incidents within agreed SLA timelines. Handle service requests such as device setup, software installation, and user onboarding. Device Installation & MaintenanceInstall, configure, and deploy desktops, laptops, printers, and peripherals. Perform preventive maintenance and health checks. Upgrade and replace faulty hardware components. Asset & Inventory ManagementMaintain accurate asset records. Track hardware movement and lifecycle. Coordinate warranty repairs and replacements. User SupportAssist users with account access, password resets, and system usage. Provide basic training and technical guidance. Ensure high customer satisfaction. DocumentationUpdate tickets with troubleshooting steps and resolutions. Create knowledge base articles and support documentation. Maintain service reports and compliance records. Coordination & EscalationWork with Service Desk, Infrastructure, Network, and Application teams. Escalate unresolved issues to higher support levels. Coordinate with vendors for hardware repairs and replacements. Compliance & SecurityFollow company security policies and procedures. Ensure devices comply with organizational standards. Support audit and compliance activities when required.͏͏Mandatory Skills: Desktop Support

. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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