Workplace Operations Analyst

Job Description We're looking for a Workplace Operations Analyst to join our Workplace Platforms team in Milton Keynes. You'll play a key part in keeping our colleagues productive by making sure the devices, software and collaboration tools they rely on every day work reliably.

This is a hands-on role combining remote and face-to-face support. You'll resolve technical issues, help colleagues get the most from their technology, and work closely with our engineering teams on more complex problems.

It's a great opportunity for someone with a solid grounding in IT support who wants to build their skills in modern workplace technology. What you'll be doing Providing second-line support for end-user technology, including laptops, mobile devices, software, user access and collaboration tools Troubleshooting and resolving incidents and requests within agreed service levels Managing your own queue of tickets, keeping them accurate and up to date Supporting colleagues over Teams, by phone and in person Escalating complex issues to the right engineering teams with clear, detailed information Delivering a high-quality support experience for senior leaders and executive colleagues Carrying out desk-side support and planned visits to our offices and sites Supporting a range of devices and equipment, including macOS, iOS and Android devices, Microsoft Teams Rooms and other specialist workplace hardware Helping new starters get up and running with devices and access Writing and maintaining knowledge articles and support documentation Spotting recurring issues and contributing ideas to improve the service Getting involved in Workplace projects and new technology rollouts What we're looking for

Essential

Strong technical troubleshooting skills across hardware and software Excellent communication skills and confidence supporting people at all levels A professional, structured approach to user support A genuine desire to learn and develop your technical skills

Desirable

Experience using an IT service management tool such as ServiceNow Exposure to Microsoft Entra ID and Active Directory Exposure to Microsoft Intune, MDM or modern device management You'll be self-motivated, organised and calm under pressure, with a customer-focused attitude and pride in getting things right.

What We Offer Aviva Digicare + workplace / Car leasing and cycle to work scheme Colleague discount scheme / Perks at work / Gym discounts Life assurance / Workplace pension scheme Ongoing professional development Our Commitment to Inclusion

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