Workshop Support Administrator

Behind every successful workshop is a team that makes the magic happen." Workshop Support & Service Administrator Location: Cranleigh Salary: £32,000–£33,000 per annum + bonus (£6k pa) Hours: Monday to Friday, 8.00am–6.00pm Holidays: 22 days + Bank Holidays (30 days total) No weekends!

An exciting opportunity to join a successful independent automotive workshop! Are you organised, proactive and confident on the telephone? Do you enjoy administration, keeping things organised and making sure nothing gets missed?

We are working on behalf of a well-established independent garage in Cranleigh who are looking to recruit an enthusiastic and reliable Workshop Support & Service Administrator to join their team. This is a fantastic opportunity for someone who enjoys working behind the scenes in a busy automotive environment, supporting the workshop team and helping to ensure the smooth and efficient running of daily operations.

This is not a traditional front-of-house or customer-facing service reception role. The emphasis is on workshop support, administration and proactive telephone communication, particularly making outbound calls to customers regarding servicing, maintenance requirements and upcoming MOTs.

The Role Working closely with the Workshop Controller and management team, you will provide essential administrative and telephone support, helping to keep the workshop organised, maximise service opportunities and ensure customers are contacted at the right time.

Your responsibilities will include

Outbound Customer Calls: Making outgoing calls to customers to arrange servicing, discuss upcoming maintenance requirements and follow up on outstanding work. Service & MOT Reminders: Proactively contacting customers when their vehicles are due for servicing, MOTs or other scheduled maintenance.

Booking Administration: Assisting with the service diary, arranging appointments and ensuring bookings are accurately recorded and updated. Workshop Support: Working alongside the Workshop Controller to help coordinate bookings, technician availability and workshop capacity.

Customer Follow-Ups: Making courtesy calls following completed work, checking customer satisfaction and identifying any further requirements. Service Opportunities: Contacting existing customers to highlight recommended maintenance, service offers and additional work that may be due on their vehicles.

Database Management: Maintaining accurate customer and vehicle records, updating vehicle histories and ensuring information is kept up to date within the booking system. Appointment Reminders: Sending booking confirmations and reminders via SMS and WhatsApp Business.

Loan Car Administration: Helping coordinate courtesy and loan vehicle availability in line with workshop bookings. General Administration: Providing day-to-day administ...

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