2nd Line Engineer

Role: 2nd Line IT Support Engineer Location: Cheshire (East) Salary: Up to £35,000 Setup: 5 days in office We're recruiting for an established Managed Service Provider looking to add an experienced 2nd Line IT Support Engineer to its technical team.

This is a hands-on role combining remote support, troubleshooting and client-site work, with the opportunity to get involved in installations and broader technical projects. The business places a strong emphasis on customer service and wants someone capable of taking ownership of technical issues through to resolution.

The role Provide primarily 2nd Line IT support across a varied customer base Diagnose and resolve hardware, software, network and infrastructure issues Deliver support both remotely and through client site visits Work across Microsoft technologies, networking and virtualisation Troubleshoot LAN/WAN environments including TCP/IP, DHCP and DNS Support firewalls, routing and general networking issues Assist with customer installations, upgrades and technical projects Maintain strong communication with customers throughout incidents and requests Continue developing technically, including working towards relevant Microsoft certifications What we're looking for Previous experience in a 2nd Line IT Support / IT Engineer position Ideally experience working within an MSP or IT services environment Strong Microsoft support knowledge Good understanding of networking, including TCP/IP, DHCP and DNS Exposure to firewalls, routing and virtualisation Comfortable dealing directly with customers remotely and on-site A proactive attitude with strong troubleshooting and communication skills Package Up to £35,000, depending on experience Monday to Friday On-call rota Company vehicle/fuel card or business mileage arrangement Workplace pension Free parking 28 days annual leave The MSP preference, Microsoft/networking requirements, client-site work, on-call structure and benefits reflect the previous brief supplied by the client. AMRT1_UKTJ ...

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