2nd Line IT Support Engineer

2nd Line IT Support Engineer Location: Aylesbury, Buckinghamshire Salary: Up to £35,000 (DOE) Set-up: Hybrid Working The Opportunity We're working with a growing, customer-focused IT provider looking to add a technically strong 2nd Line Support Engineer to its Aylesbury team.

You'll be the escalation point for 1st Line, working across a broad client base with a mix of remote support, onsite visits and project work. Responsibilities Act as the escalation point for 1st Line, resolving complex incidents through to resolution Carry out in-depth troubleshooting across Windows, Microsoft 365, networking and endpoints Administer Microsoft 365, including Exchange Online, Teams and SharePoint Manage identity and access via Active Directory, Group Policy and Azure/Entra ID Deploy and manage devices using Intune/Autopilot Use PowerShell to automate tasks and support administration Support client networks, including switches, routers, firewalls, VPNs and Wi-Fi Contribute to client projects such as migrations, onboarding and infrastructure refreshes Attend client sites for support and project work Maintain clear documentation and accurate ticket updates Skills & Experience Required Proven 2nd Line Support experience, ideally 2+ years Strong troubleshooting skills across Windows Server and Windows 10/11 Hands-on experience with Microsoft 365, Active Directory, Azure/Entra ID and Intune Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Working knowledge of PowerShell Experience working to SLAs; MSP or multi-client background highly desirable Virtualisation (Hyper-V/VMware) and backup exposure advantageous Certifications beneficial, e.g.

MD-102, MS-102, AZ-104, CompTIA Network+ Strong communication and customer-facing skills Full UK driving licence preferred What's on Offer Salary up to £35,000 Hybrid working Discounted gym membership Company share scheme eligibility after 12 months' service Exposure to a wide range of technologies and client environments Ongoing training and certification support Real project exposure, with progression towards 3rd Line or Systems Engineer roles If you're an experienced 2nd Line engineer looking for more technical depth and variety, we'd love to hear from you. ...

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