Application Support Engineer

Application Support Engineer, Central London An exciting Application Support Engineer role with a competitive salary plus bonus and career progression opportunities for a permanent role based in our Marylebone, London office.

We're looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within our IT Development function to keep our business-critical applications running smoothly.

Euro Car Parks is a market leading, renowned UK business, established over 50 years ago. The company operates over 4,000 sites across the UK and Ireland providing specialist services to a wide range of blue-chip clients.

Main Responsibilities As an Application Support Engineer you will play a central role in the health, performance and integrity of our application estate. You'll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment — investigating, diagnosing and resolving issues and partnering with our development team to turn recurring problems into permanent fixes.

The role blends first-line user administration (account management, permissions and onboarding across the applications we support) with deeper second-line investigation, and genuine exposure to third-line work for the right candidate.

Your responsibilities will include

Triaging, prioritising and resolving incidents, service requests and production signals across our application portfolio Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day — queues, SLAs, request types and automations — and contributing to its continual improvement Creating, amending and removing user access and permissions across the applications we support Investigating and root-causing complex, cross-system issues spanning our Azure services, databases, messaging layer, reporting platforms and third-party integrations Monitoring production health and acting proactively on the signals it produces

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