Credit Controller

We are the Doocey Group, a dynamic company known for our commitment to excellence and innovation in our industry. With a dedicated team and a focus on long-term growth, we foster a collaborative environment where every employee's contribution is valued.

We are currently seeking a Credit Controller to join our team. If you are motivated and eager to contribute to a thriving company, we encourage you to apply and become part of our continued success.

The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites.

This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role.

Responsibilities

Manage key strategic relationships in relation to debt at all levels both internally and externally, including Managing Directors and Senior Directors.

Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and Key Performance indicator dashboards that are debt related.

Visits to customer premises with other key stakeholders across the business i.e. Sales/Services.

Managing large multiple complex data requirements/reconciliations and providing any supporting materials

Ensure that debt collection activity is monitored and in line with customer payment terms

Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability)

Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.

Resolve queries from internal and external customers within specified timescales through multiple communication channels.

Working closely with commercial, where accounts have a 121 relationship to ensure all key business workstreams & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.

Completing an ad-hoc duties, including reporting and analysis of data, to review trends and patterns, ensuring an action plan is implemented is required.

Attend mandatory training courses as defined within the company training matrix, as and when required.

Keep up to date with legislation and record ‘Continued Professional Development' (CPD).

Technical Skills & Experience

Experience within same role or similar.

Strong, proven understanding of UK accounting standards and practices.

Advanced proficiency in financial software such as; SAGE Accounting and MS Excel.

Exceptional analytical and problem-solving skills, with a keen attention to detail.

Excellent interpersonal skills, with the ability to build strong relationships across teams.

Ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.

Self-driven, results-oriented, with a ‘can do' attitude without compromising safety and/or compliance.

Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community.

Administration experience.

Ability to be proactive, always.

Excellent attention to detail.

Time management skills.

Ability to adapt to a fast-paced environment.

Qualifications & Training

Professional Qualifications; ACA, ACCA, CIMA, or equivalent.

A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint, and Excel.

GCSE's Grade 9-4 or equivalent.

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

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