Senior Credit Controller

Our client is looking for an experienced Credit Controller to join their team based in Wolverhampton. The role is paying between £30-33k and requires 3 days in the office per week. What you'll do Manage a large portfolio of accounts, keeping each debtor ledger accurate Work with customers to resolve purchase order or portal issues, arranging meetings where needed to keep transactions running smoothly Chase overdue payments by phone, email and letter, keeping clear notes on each account in the credit management system Provide copy invoices and statements promptly to customers and internal teams on request Work with the sales and invoicing teams, through daily or weekly catch-ups, to resolve customer queries quickly Take credit card payments where required, and carry out credit risk analysis and credit checks Produce a monthly cash flow forecast for a business unit to support decision-making Escalate debts to management where they remain unpaid beyond agreed terms Code and allocate cash receipts and credit notes in the finance system, reconciling daily Complete fortnightly inter-company transfers and clear unallocated cash and suspense accounts each month What you'll bring Proven credit control experience with a track record of reducing debt Ability to communicate effectively and empathetically with customers at all levels Strong commercial awareness when negotiating payment terms or handling sensitive accounts Natural problem-solving skills and a collaborative approach to complex situations Proficiency in Microsoft Excel, plus Word, Teams and SharePoint, and a willingness to learn new systems Excellent numeracy for accurate receipt coding, credit note allocation and daily reconciliations A polite but persuasive manner when chasing payment by phone or email, without damaging relationships Ability to prioritise under tight deadlines and stay calm in a fast-paced environment A positive, dependable attitude, as a team player who can also work independently Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates AMRT1_UKTJ ...

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