Credit Controller

Credit Controller Location: Wolverhampton (Hybrid Working) Salary: £28,000 - £33,000 DOE Contract: Permanent Hours: 37.5 hours per week The Opportunity An exciting opportunity has arisen for an experienced Senior Credit Controller to join a successful and growing business based in Wolverhampton.

This is a key role within the finance team, offering the chance to take ownership of a sizeable customer ledger while working closely with both internal stakeholders and external customers to maximise cash collection and minimise aged debt.

We are looking for a confident and professional credit professional who can build strong relationships, challenge appropriately when required, and help drive continuous improvement across the credit control function. Key Responsibilities Manage and maintain your own customer ledger, ensuring accounts remain up to date.

Proactively chase outstanding debt via telephone, email and written correspondence. Work closely with customers to resolve invoice disputes, purchase order issues and portal-related queries. Build strong relationships with key customers to ensure timely payment of invoices.

Record and maintain accurate customer interaction notes within the credit control system. Provide copy invoices, statements and supporting documentation when required. Liaise regularly with sales, invoicing and operational teams to resolve outstanding account issues.

Monitor aged debt and escalate concerns to management where appropriate. Conduct credit risk assessments and undertake credit checks on customers. Process credit card payments as required. Produce monthly cash flow forecasting and debtor reporting.

Support the implementation of best practice credit control procedures and processes. About You To be successful in this role, you will have: Previous credit control experience within a B2B environment. Strong communication and negotiation skills with the confidence to engage with customers at all levels.

Experience managing high-value or complex customer accounts. A proactive approach to resolving payment disputes and reducing aged debt. Excellent organisational skills and attention to detail. Strong Excel and reporting skills.

Experience using finance or ERP systems, ideally including Business Central, Sage 200 or similar platforms. Commercial awareness and the ability to balance customer relationships with business objectives. Key Performance Measures Reduce aged debt over 90 days to agreed targets.

Maintain debtor days (DSO) in line with business objectives. Deliver accurate monthly cash flow forecasts. Ensur...

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