Helpdesk Support

IT Support Technician / Service Desk Analyst (3-Month Temporary Contract) Location: South Shields Contract: 3-Month Temporary Contract Salary: Competitive Hourly/Daily Rate + Benefits Hours: Monday to Friday (rotating shifts), including participation in an on-call rota The Opportunity An established organisation is seeking an IT Support Technician to join its internal technology team on an initial 3-month temporary contract .

This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, troubleshooting technical issues, and delivering first-class customer service to end users. Working closely with the IT Manager, you will provide first and second-line support, assist with ongoing IT projects, and ensure colleagues receive prompt and effective technical assistance to minimise disruption to business operations.

Key Responsibilities Provide first and second-line IT support to users across the business. Log, manage and resolve incidents and service requests through the helpdesk ticketing system. Troubleshoot hardware, software, networking and Microsoft 365 issues.

Take ownership of support tickets from initial contact through to successful resolution. Install, configure and maintain desktops, laptops, mobile devices and peripherals. Manage IT onboarding and offboarding activities, including hardware deployment, software setup and user permissions.

Deliver remote, telephone and occasional onsite support where required. Monitor and progress outstanding tickets to ensure service levels are maintained. Support the IT Manager with project-based activities and technology improvements.

Maintain accurate records of incidents, requests and IT assets. Work with third-party suppliers and escalate complex issues when necessary. Participate in the IT helpdesk rota (8am-4pm and 9am-5pm shifts) and provide cover within the on-call support rota.

About You You'll be a proactive and customer-focused IT professional with a strong technical foundation and a passion for delivering exceptional support. Essential Skills & Experience Previous experience in an IT Support, Service Desk or Helpdesk role.

Strong knowledge of Windows operating systems, Microsoft 365, Outlook and Office applications. Experience using IT ticketing or incident management systems. Knowledge of hardware diagnostics, software support, printers, peripherals, wireless technologies and telephony systems. Excellent verbal and written communication skills. Ability t...

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