National Account Manager

National Account Manager - Commercial Catering Equipment & Services /B2B Customer Solutions Commercial Catering / B2B Customer Solutions Location: Home based and Client based with UK wide travel £60-70,000 + car + Bonus + career opportunities Manage the relationship.

Find the opportunity. Grow the account. HPR Executive is partnering with an established and growing organisation operating within the commercial catering and equipment solutions market to appoint two National Account Managers.

At first glance, that title may undersell what the business actually wants. This is not a passive account-management or customer-service role. The successful candidate will take ownership of an established portfolio of customers and be responsible for both protecting those relationships and materially growing their commercial value.

The business wants someone who looks beyond what a customer buys today and asks what else the relationship could become. That means understanding the customer's organisation, estate, sites, operating model, future investment plans and decision-making structure; building relationships with a broader stakeholder group; and systematically identifying opportunities to increase penetration and share of wallet.

The opportunity The organisation operates across customer environments including care, hotels, restaurants, hospitality, food service, stadia, leisure, facilities management and other complex or multi-site operations. Existing relationships therefore have considerable potential for further development.

As Account Manager, you will become the commercial owner of your allocated customers. You will understand where the organisation currently operates within each account, where it does not, what additional requirements the customer has and how the relationship could be expanded across additional products, services, projects, locations, divisions or brands.

Success will not simply be measured by retention or customer satisfaction. It will be measured by profitable account growth.

Key responsibilities will include

Taking commercial ownership of a portfolio of existing customer accounts. Retaining and strengthening important customer relationships. Developing structured account plans identifying clear opportunities for growth. Building a detailed understanding of customers' businesses, estates, operating models and future plans.

Increasing revenue and share of wallet across existing customers. Identifying cross-selling and up-selling opportunities. Expanding relationships into additional sites, locations, divisions, brands or operating companies.

Ensuring customers understand the breadth of the organisation's capabilities rather than purchasing only one element of the proposition. Identifying futu...

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