NICE CXone Integration Architect

NICE CXone Integration Architect Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform - designing secure, resilient integrations between CXone, CRM, case management and enterprise systems, and setting the API standards and patterns teams build to.

Key responsibilities

Design end-to-end integration architecture across CXone and enterprise systems Define API contracts, integration standards and reusable patterns Design Real Time customer-data and agent-desktop integrations Set security, authentication and data-handling controls for integrations Design for monitoring, error handling, resilience and failure recovery Produce architecture documentation and guide delivery teams Essential

skills and experience

8+ years in enterprise integration, API or solution architecture Strong integration design experience with NICE CXone or complex CCaaS environments REST APIs, JSON, webhooks and event-driven integration API gateways and middleware OAuth 2.0, OpenID Connect and token-based authentication CRM integration (eg Salesforce, Dynamics) and cloud integration patterns

Desirable

NICE CXone certification Experience in large public sector or regulated environments One-stage interview process - please apply with your latest CV and day rate expectations. ...

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