NICE CXone AI & Automation Developer

NICE CXone AI & Automation Developer Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone AI & Automation Developer to design, build, test and optimise AI-enabled customer and adviser experiences on NICE CXone - self-service, virtual agents, adviser-assist and workflow automation - with a strong focus on safe, effective automation that reduces avoidable effort.

Key responsibilities

Build conversational AI journeys - intents, entities, dialogue flows, prompts and escalation paths Develop solutions using CXone Autopilot, Copilot and related AI capabilities Deliver self-service use cases with clear containment, fallback and human hand-off Implement adviser-assist features such as knowledge support, summarisation and next-best-action Integrate AI solutions with CXone, CRM, knowledge platforms and enterprise APIs Test, monitor and optimise AI behaviour, applying privacy, security, accessibility and responsible-AI controls Essential

skills and experience

4+ years in conversational AI, automation or software engineering Hands-on delivery of conversational AI or contact-centre automation Virtual agents, intent/entity/dialogue modelling and prompt design Knowledge grounding/retrieval (RAG) approaches API and workflow integration with CRM and enterprise services AI testing, evaluation, monitoring and performance optimisation

Desirable

Hands-on NICE CXone Autopilot or Copilot implementation NICE AI/automation certification (eg NCAE) Cognigy, NICE Interaction Analytics or CXone Studio experience Designing accessible conversational services One-stage interview process - please apply with your latest CV and day rate expectations. ...

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