NICE CXone Solution Architect

NICE CXone Solution Architect Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone Solution Architect to own the end-to-end architecture of a complex NICE CXone contact centre implementation - from routing and IVR to digital, workforce management, integrations and telephony - and lead technical decisions across multidisciplinary teams.

Key responsibilities

Own end-to-end CXone solution architecture and design Design ACD, IVR, Studio and omnichannel routing solutions Shape digital engagement, WFM/WEM, quality and analytics capabilities Design CRM and enterprise integrations and telephony architecture Define non-functional design - security, resilience and performance Run workshops, produce design documentation and provide technical assurance Essential

skills and experience

8+ years in contact centre/CCaaS architecture Strong, recent hands-on NICE CXone architecture and implementation ACD, IVR, CXone Studio and skills-based routing REST APIs, webhooks, CRM and enterprise integration SIP, VoIP and telephony architecture Excellent stakeholder communication and workshop facilitation

Desirable

NICE CXone certification Large-scale public sector contact centre experience One-stage interview process - please apply with your latest CV and day rate expectations. ...

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