Programme Manager (PMO)

Our client, a leading organisation in the retail and technology sector, is seeking a skilled Programme Manager (PMO) for a contract role supporting a complex transformation programme. This senior position will provide programme-wide delivery leadership, integrated planning, governance and control across multiple workstreams, technology partners and business functions.

Key Responsibilities

Act as a trusted deputy to the Programme Director, representing the programme in agreed leadership, governance and delivery forums.

Own and maintain the integrated programme plan, incorporating workstream, partner, milestone, dependency, resource and business readiness activity.

Lead cross-workstream planning sessions, ensuring plans are complete, achievable, logically sequenced and aligned to programme outcomes.

Manage programme governance, including Steering Group calendars, agendas, executive packs, decisions, actions and follow-up.

Maintain effective programme controls covering risks, issues, dependencies, assumptions, decisions, scope, change control and delivery assurance.

Analyse delivery information to identify emerging risks, pressure points and impacts, driving recovery or re-planning where required.

Build strong relationships with senior stakeholders, workstream leads, consultancies, systems integrators and technology delivery partners.

Lead the PMO team, establishing consistent standards and continuously improving programme ways of working.

Job Requirements:

Significant experience in senior programme management, programme delivery or IT PMO leadership within a large-scale, complex transformation.

Proven ability to deputise for a Programme Director or equivalent senior programme leader and engage credibly with executive stakeholders.

Demonstrable experience managing integrated plans across multiple workstreams, organisations and delivery partners.

Strong governance experience, including the preparation of Steering Group and executive-level reports, packs and decision papers.

Excellent understanding of programme controls, including critical path management, milestones, risks, issues, dependencies, change control and assurance.

Experience managing systems integrators, consultancies or third-party technology partners in an accountable and collaborative manner.

Strong facilitation, influencing and conflict-resolution skills, with the confidence to provide constructive challenge.

Excellent communication, organisation and problem-solving abilities, with the capacity to remain calm and decisive in an ambiguous environment.

Desirable Experience:

Knowledge of Workday, consultancy or comparable systems integrators and professional services partners.

Experience working across global, regional and matrixed organisations.

Understanding of both predictive and iterative delivery approaches, with the judgement to apply proportionate methods.

If you are an experienced Programme Manager or IT PMO Lead seeking a senior contract opportunity within a complex retail technology transformation, apply now to support the successful delivery of this high-profile programme.

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