Sales Administrator

Sales Administrator To provide accurate and efficient sales administration and customer support, working closely with the sales, warehouse, laboratory and logistics teams to ensure customer orders and production requirements are processed correctly and on time.

To carry out the following duties which are required by the unit's office operation.

Duties

Accurately process customer orders and invoices, checking product codes, quantities, agreed prices and delivery requirements, and resolving any discrepancies with the relevant person. Prepare accurate customer quotations and associated paperwork using the ERP system and approved pricing information, obtaining authorisation for any pricing exceptions.

Prepare accurate dispatch documentation and coordinate with internal teams to ensure orders are ready for dispatch within agreed timescales. Respond to customer enquiries professionally and promptly, providing accurate information and referring technical or commercial queries to the appropriate person.

Handle customer complaints in line with company procedure and escalate when needed. Liaise with finance, operations, logistics and haulage companies to coordinate deliveries, resolve routine issues and communicate delays or changes promptly to customers and relevant colleagues.

Keep sales records, quotes and correspondence up to date and well organised. Maintain filing systems and assist with price list updates. Produce basic sales and stock reports. Help prepare schedules and paperwork for stocktakes.

Monitor stock availability with the relevant managers and promptly highlight shortages or potential supply issues that may affect customer orders or production requirements. Accurately prepare and check production paperwork and labels, ensuring product details, quantities and relevant traceability information are correct.

Support purchasing activities under the guidance of the Office Manager. Follow company policies, including Health and Safety requirements. Promptly report errors, pricing discrepancies, documentation concerns or failures to follow company procedures to the Office Manager.

Suggest improvements to processes where appropriate. Other Employees may be required to work in other departments where necessary and carry out duties not specifically detailed within this job specification. Carry out any other reasonable duties as requested by the Office Manager or Head of Operations.

Ensure compliance with the Company Health & Safety Policy and all site procedures. Ensure appropriate PPE and safety equipment is worn and used where required. ...

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