Regional Customer Care Leader: Operations & Impact

Leica Biosystems · 1 giorno fa

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Leica Biosystems in Italy is seeking a Customer Care Operations Lead to connect the Global Customer Care Centre of Excellence with the local market, owning instrument order fulfillment, resolving escalated requests, and ensuring interactions meet global standards and local needs.

You will partner with Sales, Service, Contracts, Tenders, Supply Chain and Finance to improve customer satisfaction and end-to-end experience, monitor metrics, drive improvements, and contribute to training and

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