Cloud & Platforms Service Tower Lead

Why join Intercity Technology: Office of the CTO Intercity has been helping businesses Do More with technology for over 40 years. The Office of the CTO sets the direction for our services, and cloud is one of the biggest parts of the picture.

We're an Investors in People Gold employer, and we back our people with learning and development opportunities and a genuine path to grow.

The role

As our Cloud and Platforms Service Tower Lead, you'll be responsible for the strategy, growth, commercial success and lifecycle management of our Cloud and Platforms portfolio. That covers Microsoft Azure, Private Cloud, Hybrid Cloud, Backup and Recovery, Infrastructure Services, Managed Cloud, Platform Services and Cloud Transformation.

Working closely with our architects, Platforms and Engineering teams and Microsoft Alliances, you'll shape the future direction of our cloud services, keeping them scalable, differentiated, commercially successful and aligned to our Microsoft-first strategy.

You'll be accountable for turning cloud capability into repeatable, productised managed services that help customers modernise, optimise, secure and scale their technology platforms. Key Responsibilities Strategy Define and own the Cloud and Platforms service strategy and roadmap Drive the evolution of our Azure, Private Cloud and Hybrid Cloud offerings, in line with our Microsoft-first strategy Own the full service lifecycle, from concept through to retirement Watch market trends, customer needs and competitors to find opportunities for growth and differentiation Growth and productisation Develop scalable, repeatable and commercially attractive cloud managed services Simplify and standardise offerings to improve customer experience and operational efficiency Create compelling service packages, propositions and commercial models Move us from bespoke solutions to productised cloud services, and launch new cloud, platform and managed infrastructure services Azure and managed cloud Own the strategic direction and commercial performance of the portfolio Drive Azure consumption growth across our customer base Develop services that support cloud migration, optimisation, management and governance Work with engineering to increase automation, efficiency and service maturity Keep our cloud offerings aligned to Microsoft's platform strategy and innovation roadmap Commercial performance Own portfolio revenue, profitability and growth targets Build business cases for investment, service evolution and new propositions Work with Sales, Marketing and Customer Success to accelerate adoption and find cross-sell, upsell and expansion opport...

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