Principal Modern Work & AI Architect & Service Tower Lead

Why join Intercity Technology: Office of the CTO Intercity has been helping businesses Do More with technology for over 40 years. The Office of the CTO sets the direction for how we turn Microsoft innovation into services our customers love, and this role owns one of our biggest bets.

We're an Investors in People Gold employer, and we back our people with learning and development opportunities and a genuine path to grow.

The role

This role combines senior technical authority with end-to-end ownership of our Modern Work and AI service portfolio. You'll define the technology and service strategy, architecture, standards, roadmap, commercial propositions and lifecycle for Microsoft 365, Copilot, collaboration, employee experience, workplace productivity and AI transformation.

Working with Product and Services, Platforms and Engineering, Alliances and Technology, Sales, Marketing and Customer Success, you'll translate Microsoft innovation into secure, scalable, supportable and profitable services that deliver measurable customer outcomes.

A priority is taking Copilot adoption beyond chat into agents, automation, knowledge management and business process transformation, and helping Intercity show what Microsoft-first workplace innovation looks like. Key Responsibilities Strategy and architecture Define and maintain the strategy, roadmap, architectural principles, reference architectures and standards for the Modern Work and AI tower Act as senior technical authority for Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Intune, Viva, Copilot, Copilot Studio, Power Platform and related AI Turn Microsoft product developments, market trends and customer needs into service innovation and investment priorities, in line with our Microsoft-first strategy Govern solution design, technical assurance, data readiness, security, compliance and AI governance on strategic customer engagements Portfolio ownership and productisation Own the Modern Work and AI portfolio from concept, design and launch through to continuous improvement and retirement Develop repeatable managed services, consultancy offerings, assessments, adoption frameworks, packages, pricing models and go-to-market propositions Lead service development across Copilot adoption and extensibility, AI agents, knowledge management, process automation and workplace transformation Work with Platforms and Engineering to standardise, automate and scale services Use customer feedback, service performance and market intelligence to set roadmap, lifecycle and investment priorities Commercial performance and growth Own portfolio revenue, profitability and growth targets Build business cases for investment and innovation, with clear...

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