Digital Helpdesk Support Apprentice

Columbus UK is a leading provider of digital transformation, technology, IT, Cyber Security and Unified Communication solutions, helping businesses leverage cutting-edge technologies to drive growth and efficiency. We are committed to fostering talent and providing opportunities for young professionals to develop their careers in IT and customer support.

What will I be doing? First-line support: Provide initial technical support via phone, email, and chat for a wide variety of IT-related issues Incident logging and progression: Accurately log support tickets, ensuring all customer issues are recorded in the ticketing system and every ticket is followed through to successful conclusion Troubleshooting: Assist in diagnosing and resolving basic IT issues, including hardware, software, network, and application problems Problem solving: Using initiative and dedication to find solutions to challenging technical problems Escalation: Escalate more complex issues to the appropriate internal teams or senior support staff for further resolution Documentation: Maintain up-to-date records of known issues and solutions for future reference Customer service: Deliver excellent customer service with a positive, professional attitude at all times Learning and development: Continuously improve technical knowledge through training and hands-on experience Reporting and analysis: Assisting colleagues and managers with the preparation of reports and data analysis What do I need to be successful?

Good time keeping Strong work ethic Willingness to learn Interest in IT Ability to work well as part of a team and individually Working hours: Monday to Friday, 9am - 5pm

Benefits

History of taking apprentices through programme and completing Potential of full time role upon completion of programme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.

They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they p...

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