IT Support Apprentice

A Bilbrough, in partnership with London P&I is looking for an IT Support Apprentice to join their team. London P&I is a leading, globally connected, mutual marine insurer our members and assureds can depend on. We help them navigate challenges through proactive partnership, deep expertise, and insightful support.

When they need us, we act - decisively and practically, with a clear understanding of what's at stake. As a long-standing member of the International Group of P&I Clubs, we combine stability with an approach built for the realities of modern shipping.

For generations, we have brought together underwriting and claims, legal support and loss prevention, working from a place of knowledge and care to power our shared progress and provide support beyond every horizon. With teams in London, Hong Kong, Piraeus, Limassol, Seoul, and Shanghai, supported by a trusted global network of correspondents, lawyers and surveyors, we help you chart your course with confidence, security, and resilience.

We're always looking for passionate, committed people looking to contribute to something that genuinely has a positive, real-word impact.

Responsibilities

Fielding 1st line and basic 2nd line support calls in a helpdesk environment Troubleshooting user problems either at their desk or using remote software Hardware builds and endpoint management – mobile, PC and laptops Learning our business environment Engaging with all levels of stakeholders Support users in the use of computer equipment and software by providing necessary training and advice Performing daily checks as set out by the business Dealing with Third Party support for printers and telecoms Participating in Business Continuity Disaster Recovery tests Assist in keeping the IT department organised and tidy and organising removal of stale assets and equipment Required

skills

Passion for IT and a demonstrable desire to pursue a career in this area and a personal interest in IT global developments in general. Competent basic IT skills essential Must be able to schedule and prioritise work and have the ability to meet continuous deadlines and to consistently achieve the required result.

The jobholder must be able to work under their own initiative as well as working in a team environment. Also, must be punctual To demonstrate excellent analytical/problem solving skills to ensure the business requirements are interpreted correctly The presentation of work produced must be of a good standard with regard to accuracy and format Must be able to communic...

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