IT Apprentice

About BDR Voice and Data: BDR Voice and Data is a growing communications and IT services provider, delivering reliable voice, data, and IT solutions to business customers. We pride ourselves on excellent customer service, technical expertise, and developing talent from the ground up.

About the role

We are looking for a motivated and enthusiastic ICT Level 3 Apprentice to join our First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands on experience while working towards a recognised qualification.

You'll be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service.

Responsibilities

Act as first-line support for incoming incidents via phone, email, and ticketing systems Log, categorise, and prioritise incidents accurately Provide basic technical support for IT systems and hardware, network and connectivity issues, and voice and telephony services Troubleshoot issues using knowledge bases and guidance from senior engineers Escalate unresolved incidents to second-line or third-line teams when required Communicate clearly with customers, keeping them informed of progress Maintain accurate documentation and ticket notes Support general IT and operational tasks as required, with the specific tasks confirmed by the employer Desirable

skills

A genuine interest in IT, networking, and telecommunications Communicate clearly with customers by phone, email, and ticketing systems, using a polite and professional manner Willingness to learn and take feedback on board Good problem-solving skills and attention to detail Basic IT knowledge, such as Windows, hardware, and networking fundamentals No previous IT experience required — full training provided The entry requirements for this programme are as follows: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject Working hours: 37.5 hours per week, 9am - 5:30pm Monday to Thursday, 9am - 5pm on Fridays

Benefits

Trips abroad Staff nights out...

Report this job