Digital Support Apprentice

Why Walker Love? Walker Love is a firm of Messenger-at-Arms and Sheriff Officers. They provide a range of Debt recovery, citation & diligence, enforcement, tracing and investigation services to businesses, public sector bodies, individuals and third sector organisations.

Walker Love are looking to expand their Digital Team by recruiting a Digital Applications Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Queenslie office.

Responsibilities

Working in the Digital Support team as first response to all incoming enquiries, problem solving and ensuring calls are transferred and messages passed on accurately to internal stakeholders Becoming a superuser in their P9 – and you will be responsible for managing job information and preparing client progress reports Collaborating with the senior management team, using Caseflow to manage, track and streamline case workflows, ensuring efficient task management, clear visibility of case progress and timely resolution Using Excel to update job sheets to send across to contracts teams for their records Using Microsoft Packages as part of your daily routine you will be emailing with Outlook, Teams and Excel to update records and collaborate with client What do they need from you?

Strong keyboard skills with high speed and accuracy Excellent communications skills Proficiency in Microsoft Excel and Office packages Good customer service skills National 5 or equivalent in Maths and English Working hours: Monday to Friday, 8:30am – 5pm

Benefits

Company events Company pension Discounted gym membership Cycle to work scheme Referral programme Store discount Wellness programme Team incentive Future prospects: Potential of a full-time role on completion. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer.

Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is...

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