NICE CXone Technical Lead
Stealth IT Consulting · London, England ·
NICE CXone Technical Lead Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone Technical Lead to technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation - setting engineering standards, reviewing work and making sure solutions are secure, resilient and supportable.
Key responsibilities
Technically lead CXone engineers across routing, Studio, digital and integrations Set reusable engineering patterns, standards and quality gates Review code, scripts, configuration and technical implementations Oversee environment and release management Troubleshoot complex issues across integrated systems and customer journeys Support go-live, operational readiness and handover Essential
skills and experience
8+ years in CCaaS or contact-centre technology Significant recent hands-on NICE CXone implementation Experience leading engineering teams on complex CCaaS programmes CXone ACD/routing, Studio/IVR and Digital Experience REST APIs, enterprise integrations, SSO and RBAC WFM/WEM, quality management, reporting and monitoring
Desirable
NICE CXone certification Large-scale public sector delivery experience One-stage interview process - please apply with your latest CV and day rate expectations. ...
Market data from EasyWorkClub, not from the employer
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