NICE CXone Platform Engineer
Stealth IT Consulting · London, England ·
NICE CXone Platform Engineer Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone Platform Engineer to configure, manage and support a NICE CXone contact centre platform - routing, users, digital channels, identity and environments - keeping it secure, stable and production-ready.
Key responsibilities
Configure ACD, skills, queues and routing Manage users, teams, roles, permissions, SSO and RBAC Configure Digital Experience channels and campaigns Manage environments, configuration and controlled releases Monitor, troubleshoot and analyse platform performance Support testing, deployments, rollback and operational handover Essential
skills and experience
5+ years in CCaaS, contact-centre technology or SaaS platform engineering Strong, recent hands-on NICE CXone configuration and implementation SSO, identity federation and RBAC Monitoring, logging and performance analysis Good understanding of SIP, VoIP and contact-centre telephony REST APIs, enterprise integrations, security and change control
Desirable
NICE CXone certification Public sector or regulated environment experience One-stage interview process - please apply with your latest CV and day rate expectations. ...
Market data from EasyWorkClub, not from the employer
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