NICE CXone Studio Developer

NICE CXone Studio Developer Location: Remote (occasional travel) Day Rate: Competitive - market rate Duration: 6 months initial, extension possible Clearance: Must be SC eligible Sector: Public A major public sector organisation is looking for a NICE CXone Studio Developer to design, build and test IVR, call-flow and routing solutions in NICE CXone Studio - covering both normal and exception paths - across development, test and production.

Key responsibilities

Develop CXone Studio scripts, IVR and call flows Build ACD, queue, skills and routing logic Create reusable components using variables and branching Integrate Studio with REST APIs and web services Design normal and exception/failure paths for customer interactions Test through unit, integration and end-to-end testing, and support releases Essential

skills and experience

4+ years in contact-centre, IVR, workflow or application development Strong, recent hands-on NICE CXone Studio development IVR and call-flow development, routing and queues REST APIs, web services, JSON and XML Tracing, debugging and error handling Source control, release management and deployment practices

Desirable

NICE CXone certification Public sector or regulated environment experience One-stage interview process - please apply with your latest CV and day rate expectations. ...

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