NICE CXone Integration Developer

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: NICE CXone Integration Developer Location: Telford/2-3 days in the office per week Duration: 6 months contract from the start Rate: 626 per day(PAYE through FCSA Umbrella) Job Description: We are looking for an experienced NICE CXone AI & Automation Developer (Cognigy) with hands-on Cognigy development experience to design, build, test and optimise AI-enabled customer and adviser experiences.

The primary focus is developing conversational AI and automation solutions in Cognigy and integrating them with NICE CXone. You will build and maintain Cognigy conversational journeys, including intents, entities, dialogue flows, prompts, knowledge grounding, API integrations and human hand-off.

The role may also cover wider NICE CXone AI capabilities, including Autopilot, Copilot and adviser-assist workflows, with hands-on responsibility for testing and responsible-AI controls. The objective is not simply to deploy AI features, but to create safe and effective automation that improves self-service, reduces avoidable effort and supports advisers during complex interactions.

Key responsibilities Development Design, build and maintain Cognigy AI and automation solutions for customer and adviser experiences, integrated with NICE CXone. Develop solutions using Autopilot, Copilot and related CXone AI capabilities alongside Cognigy-based solutions, according to the use case.

Build and maintain conversational AI journeys in Cognigy, including intents, entities, dialogue flows, prompts and escalation paths. Develop Cognigy self-service use cases with clear containment, fallback and human hand-off to advisers in CXone.

Implement adviser-assist capabilities, including knowledge support, summarisation and next-best-action workflows. Implement knowledge-grounding approaches for accurate and relevant AI responses in Cognigy and wider CXone AI solutions.

Develop robust, maintainable and reusable prompt and instruction patterns for Cognigy and wider CXone AI solutions. Integration Integrate Cognigy and wider CXone AI solutions with CXone services, CRM, knowledge platforms and enterprise APIs.

Work closely with Solution Architects, Integration Developers, Studio Developers, Conversation Designers, data specialists and test teams. Quality and operations Test Cognigy flows and wider CXone AI behaviour, including conversational accuracy, failure paths, integrations and human hand-offs.

Implement appropriate controls for privacy, security, accessibility and responsible AI. Monitor Cognigy and wider CXone AI performance and identify opportunities to improve containment, accuracy, customer experience and adviser effectiveness. Maintain C...

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